How shipping works, coverage and customs, tracking, and problems in transit.
9 articlesOnce printed and quality-checked, the farm packs the order and hands it to the carrier. A tracking number is generated and uploaded to 3DAPI, which is automatically passed to the import platform and to the buyer (Channel B), or emailed to the seller and buyer (Channel A).
Carrier selection is handled automatically per shipping zone (e.g. regional postal/parcel carriers in the US and EU) to get the best available rate. Sellers currently cannot hand-pick a carrier.
USA, Canada, Australia, EU, Switzerland, UK, Malaysia, and Singapore. This list is getting larger each month, so reach out if you need a specific country.
Everywhere else is currently supported, with duties paid by the end customer. Orders are shipped from the closest regional manufacturing node, or from our prototyping facility in Europe.
The shipping tracking ID is provided automatically via email and is visible to the seller on the Design Orders page.
As a seller, submit the order number through the dashboard's support ticket flow, which routes it to the right team based on issue type.
As the end customer, send us an email at contact@dapi.digital and we'll take care of it.
Yes for Channel B (direct to the buyer email). For Channel A, tracking is passed to the seller's platform to forward to their customer.
Report it via a support ticket referencing the order number. A replacement or refund is issued once resolved.
An address can be corrected only before the shipping label is generated after production. Once the label has been generated, you'll have to repay for an updated shipping label.