Compliance, IP protection, privacy, terms, account security, and trust & safety.
25 articlesThe seller is generally the responsible party for product safety and compliance as the manufacturer of record for their designs. 3DAPI can act as an intermediary but does not automatically assume the Responsible Person role.
3DAPI facilitates compliance documentation and connects sellers with the requirements, but the Responsible Person designation under GPSR sits with the seller by default for their own listings.
Depending on your product category: a Declaration of Conformity, a Technical File, and category-specific standards documentation (e.g. EN 71 for toys).
The designer/seller retains full ownership of any model they upload. 3DAPI receives only a license to print and fulfill it. The designer/seller can request full deletion of any and all models from our systems and any partner systems at any time, without needing a reason.
No, and we may ask you to provide proof of the commercial right for any given design.
Only the matched print farm receives the print-ready file for an active job. Access is revoked once the job is complete.
Standard mutual NDA provisions covering designs and farm capacity data are built into the Seller and Farm Partner Agreements. See the NDA.
Yes. 3DAPI operates in compliance with GDPR, with the Romanian branch serving as the EU data processing entity.
Customer data is encrypted at rest and in transit, with access limited to what's needed for order processing and support.
You can submit a data subject request (access, correction, or erasure) via email, handled per GDPR timelines.
The full Terms of Service are available at dapi.digital/terms.
Maintaining quality standards, complying with IP and product-safety obligations, accurately representing stock/capacity, and meeting the SLAs tied to your role.
Currently this is not supported. Please reach out if you need this feature.
Not currently, under development.
Revoke and reissue keys anytime from the API section of your dashboard.
Reach out via email to support. We'll review the activity, revert the issues, and reset your password.
Repeated quality failures, IP infringement, fraud, or breach of the Terms of Service.
Yes. Suspended accounts can appeal through support for trust & safety review.
In-flight orders are fulfilled where possible, or redirected to other locations. Remaining wallet balance is paid out net of any outstanding obligations.
Request account closure through support. A data export is provided in line with GDPR data portability requirements.
Violent or hateful content, IP-infringing designs, weapons, and other regulated or prohibited items.
Submit a takedown request through the trust & safety reporting form with evidence of ownership.
Reported counterfeit listings are taken down and the account is reviewed. Repeat offenders are suspended from the platform.