Same standard, every center
Production centers are vetted before they join, including a sample print review and an equipment check, and they all work to the same 3DAPI standards.
Most print quality problems happen the first time a new center makes a product it has never made before. So those orders do not go out unseen: they are held for a photo check, and a parcel only moves once someone has looked at what was actually made.
The first time a production center makes your product, the order is flagged for a photo check before it can ship.
The center uploads photos of the actual unit, not a render and not the product listing image.
The photos are reviewed against your product. Approved and the parcel ships. Rejected and it is remade before anyone sends it to your customer.
Once a center has enough approved orders for you, its work stops being gated, and spot checks continue from there.
Production centers are vetted before they join, including a sample print review and an equipment check, and they all work to the same 3DAPI standards.
Quality tickets carry photographs of what was actually made, per item, so a verdict is taken on the object rather than on a description of it.
Orders are quality checked at the production center before shipping, so what reaches your buyer matches what you sold.
If something looks wrong on an order, open a ticket from your dashboard with photos. It goes to us and the center together, rather than into an inbox.
When an order is wrong, the replacement flow reprints it. Where the production center is at fault, the cost lands on them, not on you.
Products are measured and weighed during review, which is what makes shipping prices and delivery promises real rather than guesses.
No amount of quality process replaces holding the product. Order your own product to your own address, at production price with no profit added, and judge the finish, the colour and the packaging yourself. The photos you take of it are usually the ones that sell it.
Printing is physical, and physical things occasionally go wrong. What matters is what happens next.
Open a ticket with photos
From the order in your dashboard. Photographs of the problem are what make it quick to settle.
It reaches us and the center together
The ticket sits on the order, with the production center and our team on it, instead of being an email thread nobody can find.
The order is remade
A replacement is produced and shipped. Where the production center is at fault, the cost of that remake sits with them.
Serious cases stop the line
A blocking ticket holds further parcels from that center for you until it is settled, so one bad batch does not become ten.
Every order is quality checked at the production center before it ships. On top of that, the first orders a production center makes for you are gated: the center uploads photos of the unit and the parcel is held until those photos are approved. Spot checks continue afterwards.
It does not ship. The order is remade before it reaches your customer. If a parcel that already shipped turns out to be wrong, you open a quality ticket with photos and we run the replacement flow.
When the production center is at fault, the cost of the remake sits with them, not with you. Other cases are handled on the facts of the ticket, so it is worth attaching photos when you open one.
Yes. Photos live on the order, and per-product photo history across orders is available on the Growth and Scale plans.
From Manual Orders in your dashboard, order your own product to your own address. It is charged at production price plus shipping, with no profit added, and your plan sample credit covers part of it.
$15 on Free, valid for 30 days after signup. $20 on Growth and $40 on Scale, renewed every 180 days while the subscription is active. Sample credit is not withdrawable, it only pays for samples.
It is the cheapest way to find out what your buyer will hold. A sample tells you about fit, finish, colour and packaging before a customer does, and the photos you take of it are what sells the product.